1. How We Use Your Personal Information

This privacy notice explains how Aurore de Broqueville collects, stores, and uses personal information relating to you and/or your child.

As a registered osteopath, Aurore de Broqueville keeps confidential health records in order to provide safe, appropriate, and effective osteopathic care. These records help ensure continuity of care and support the best possible treatment outcomes.

Records held by the Practice may include:

• Personal details such as name, address, date of birth, email address, and telephone number
• Medical history, symptoms, lifestyle information, and relevant family history
• Notes from consultations, assessments, and treatments
• Details regarding appointments, communications, and recommendations provided
• Information received from or shared with other healthcare professionals involved in your care, where appropriate and with your consent
• Information relating to children provided by parents or legal guardians

Patient records are stored securely using encrypted electronic systems and appropriate administrative safeguards to maintain confidentiality and data security.

Your information may occasionally be used for internal clinical audit or service improvement purposes. Any data used in this way will be anonymised wherever possible so that individuals cannot be identified.

Your information will never be used for research, marketing, or shared externally without your explicit consent unless required by law.

2. How We Maintain the Confidentiality of Your Records
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The Practice is committed to protecting your privacy and handling your information lawfully, fairly, and transparently in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality
• General Osteopathic Council (GOsC) Standards of Practice

3. Who We May Share Your Information With
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Your information will only be shared when necessary for your care and only with your consent, unless there is a legal or safeguarding obligation to do so.

This may include:

• Your GP or consultant
• Midwives, paediatricians, or other healthcare professionals involved in your care
• Other trusted practitioners to whom you request referral
• Legal authorities where disclosure is required by law

For children, consent must be provided by a parent or legal guardian where appropriate.

Your information will never be sold or shared with third parties for marketing purposes.

4. Your Rights Regarding Your Personal Information
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Under UK GDPR, you have the right to:

• Request access to the personal information held about you
  
• Request correction of inaccurate or incomplete information
• Request restriction or deletion of your data where appropriate
• Withdraw consent at any time where consent forms the basis for processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To request access to your records:

• Requests should be made in writing by email
• There is normally no charge for copies of records
• Proof of identity may be requested before information is released
• Requests are usually responded to within one month

5. Complaints or Concerns
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If you have any questions or concerns regarding how your information is handled, please contact:

Aurore de Broqueville Osteopathy
London, United Kingdom
www.auroredebroqueville.com

6. Keeping Your Information Up to Date
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Please inform the Practice if any of your personal details change, including your address, telephone number, email address, or GP details, so that records remain accurate and up to date.

7. Website, Cookies & Online Booking
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The Practice website may use essential cookies to improve functionality and user experience. Any online booking systems used by the Practice are managed through secure third-party healthcare platforms compliant with relevant data protection standards.

Where external booking or communication providers are used, only the necessary information required to manage your appointments and care will be shared.

8. Data Controller
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The Data Controller responsible for your information is:
Aurore de Broqueville Osteopathy
London, United Kingdom